Last Updated: 29 November 2025
This Refund & Returns Policy applies to all purchases made through Stephae.com, operated by Stephae Life, a Sydney‑inspired lifestyle boutique. This policy is designed to comply with the Australian Consumer Law (ACL).
1. Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:
- A replacement or refund for a major failure
- Compensation for any other reasonably foreseeable loss or damage
- A repair or replacement if goods fail to be of acceptable quality and the failure does not amount to a major failure
These rights apply regardless of any store policy.
2. Change of Mind Returns
We offer change of mind returns for eligible items provided that:
- The request is made within 14 days of delivery
- The item is unused, unworn, unwashed, and in original condition
- All original tags, packaging, and proof of purchase are included
Change of mind returns are not available for:
- Food and perishable items
- Earrings and intimate items
- Digital downloads
- Gift cards
- Clearance or sale items (unless faulty)
Return shipping costs for change of mind returns are the responsibility of the customer.
3. Faulty, Damaged, or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery with:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We will assess the issue and provide a repair, replacement, or refund in accordance with Australian Consumer Law. Return shipping will be covered by us where the fault is confirmed.
4. Refund Processing
Once your return is received and approved:
- Refunds will be processed to the original payment method
- Please allow 5–10 business days for your bank or provider to process the funds
- Shipping fees are non‑refundable unless the item is faulty or incorrect
5. Exchanges
We offer exchanges for eligible items subject to stock availability. If the requested exchange item is unavailable, a store credit or refund will be issued.
6. Gift Returns
If the item was marked as a gift, you may receive a store credit equal to the value of the return. Gift cards are non‑refundable.
7. Return Method
All return requests must be approved before sending items back. Unauthorised returns may not be accepted.
8. Cancellations
Orders may only be cancelled before they have been dispatched. Once shipped, orders must follow the standard return process.
9. International Orders
International customers are responsible for all return shipping costs, customs duties, and taxes unless the item is confirmed faulty.
10. Contact Us
To request a return or refund, please contact:
Email: stephslifestyle7@gmail.com
Please include your full name, order number, and reason for return in your message.
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